FAQ
Processing & Shipping
How do I track my order?
When your jewelry is shipped, you will receive a shipping confirmation email including a tracking link for your order. If you need further assistance please contact us at hi@goodsforthegirlies.com
How long does it take for my order to ship?
For custom orders, please allow 3-4 business days for creation & processing before your order is shipped. Non-customized pieces will be shipped within 1-2 business days.
Return/Exchange Policy
Returns & Exchanges:
Returns/Exchanges are accepted within 14 days of receiving your order. Returns & exchanges are only eligible for unused/unworn items. This does not apply to custom jewelry.
Custom Purchases:
Custom pieces, including charm necklaces and bracelets, are not eligible for return/exchange, as each piece is handcrafted and welded by our team. However, If there is something wrong with your custom order, please contact us at hi@goodsforthegirlies.com for further assistance.
What if my piece arrived damaged?
Whether custom or not, if your piece has arrived damaged, or you've experienced manufacturer-related damages as you've worn your piece (as to be determined by our team) you may be covered in our 365-day warranty. Please email us at hi@goodsforthegirlies.com with photos and description of the issue. In the meantime please review our Jewelry Care recommendations.
How do I initiate a return/exchange?
To begin an exchange or return, contact us at hi@goodsforthegirlies.com with the reason you're returning.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Private Events & Pop-Ups
Want to add a Charm Bar to your next event? This is an experience that you and your guests can enjoy forever! We service birthday parties, baby & bridal showers, bachelorette parties, girls night, influencer events, weddings, and local pop ups!
Fill out our private event inquiry form here, for package & pricing options.
We're poppin' up all over and would love to help you design your next custom charm piece! Check out our weekly "Schedule" highlight on our Instagram to find out where we’ll be next!